Casino Training London

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At Gateway Casinos & Entertainment our guests’ experience is the top priority. But we also know that our commitment and responsibility to the communities and provinces where we operate extends to those for whom gaming is no longer a form of entertainment. Being a responsible gaming operator is integral to being a successful operator – we know this and take that responsibility very seriously.

Together with government partners we have implemented Responsible Gaming initiatives at each of our properties. Our staff are trained to identify problem gamblers and to assist them in accessing the resources they need to get help.

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Help is available 24/7

British Columbia:1-888-795-6111
Alberta:1-866-332-2322
Ontario:1-888-230-3505

RG Check is an accreditation program created by the Responsible Gambling Council (RGC) based on the RGC’s Responsible Gambling Index (standards). The RGC is a non-profit, independent, third party. The program offers gaming companies the opportunity of an independent endorsement of the quality of their responsible gambling practices. 75% of all casinos and community gaming centres across the province have already achieved accreditation. All Gateway’s BC and Ontario properties have completed the process and hold the RG CHECK accreditation.

Gateway properties throughout British Columbia and Alberta partner with BCLC and AGLC to increase awareness and understanding of what it means to Gamble Responsibly.

Voluntary Self-Exclusion is a program designed to help individuals honour their personal commitment to take a break from gambling.

The program offers durations ranging from six months to indefinite, depending on the jurisdiction. It can be applied to facilities with slot machines, table games, or bingo in BC, AB and ON; and internet gambling sites in BC and Ontario.

Self-exclusion begins as soon as a person signs up and cannot be changed or cancelled until the chosen term has expired. The program is a personal choice, and not something a friend or family member can impose on an individual.

Every Gateway site is committed to helping individuals honour their decision to take a break from gambling. We share information on self–excluded patrons among gambling facilities across the province. We invest in technologies in an effort to supplement efforts by our security and surveillance teams to identify self-excluded patrons and keep them from our facilities.

All Gateway employees are required to go through ART. This training prepares front-line staff to assist players who may be experiencing a problem

The program helps staff:

  • Recognize the signs and impacts of problem gambling.
  • Provide resources to players, families and employees regarding responsible game play.
  • Effectively communicate with players.

Information Centres

Every Gateway Casino and Community Gaming Centre in British Columbia, Alberta and Ontario has an interactive kiosk. The kiosk features:

  • Advisors who can provide information and support
  • Demonstration slot machines
  • Touch-screen, interactive, responsible gambling kiosks
  • Computers that connect you to additional resources online

Casino Dealer Training London

LEARN ABOUT IN-HOUSE TRAINING PROGRAMS OFFERED BY LARRY DENNISON

Casino Training School London

Larry Dennison
Casino Security and Surveillance Specialist

25 years in the gaming industry concentrating on Security and Surveillance - Corporate Director for nationally known gaming company’s responsible for properties in US, (Arizona, Colorado, Indiana, New York, and Nevada both Reno and Las Vegas),and INTERNATIONAL- Argentina, Aruba, Puerto Rico and Canada.

  • Consultant to the security and surveillance departments for one of the largest Commercial Gaming operations, 180,000 square feet, in Canada
  • Conducted training for Native American properties.
  • Graduate of the FBI National Academy
  • 26 years in Law Enforcement retiring as a Police Captain
  • Education: Degrees in Criminal Justice, Business Administration and Counseling
  • Graduate Executive Development University Of Nevada
  • Community activity Including: President of a Federal Credit Union;, Chairman of Civil Service Commission; Member Financial Advisory Board, City of Reno; and board member for the Lions Club.
  • Instructor at several community colleges
  • Instructor, National Juvenile and Family Court Judges College
  • Opened and Closed several gaming operations across the United States.
  • Holds or has held Licenses in Nevada, Indiana and Canada
  • Developed certification programs for both security and surveillance

Casino and Hotel Security Orientation Training

COURSES OFFERED

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  • Security Survey and Risk Analysis – includes a physical examination of the property, operational systems and procedures.

  • Internal Theft - View employee scams in all departments that are draining bottom line profits - and learn ways to deter the theft.

  • Evacuation and Incident Planning - how do you handle a bomb threat, fire, or any other crisis. I will review and update any existing plan, or if none exists the consult will provide needed information from recommendations to development of a comprehensive evacuation plan. Cost based on information requested.

  • Job Description and Hiring Practices - review of existing description including legal issues through implementation of ground up document. Cost based on information requested.

  • Verbal Judo – how do you protect yourself and your customers when you don’t have weapons?

  • Report Writing - Will your reports withstand review by the US Supreme Court they will after this class!
  • Development of a personalized certification program which will encourage every security officer to become more professional, including how to pay for it.

In-House Training Prices:

Development of specialized programs based on program plus per day rate.